Return and refund policy

Last updated: 4 November 2026. This policy applies to products bought directly from seyante.com. It forms part of our Terms of Service. It does not reduce any right you have under the law of the place where you live, including rights in respect of defective or misdescribed goods.

1. Return window

You may return a product within 90 days of delivery. To be eligible, start your return and hand the parcel to the carrier within those 90 days.

2. Condition of returned items

Items must be new, unused and unwashed, with the original tags, inserts, accessories and bags. Trying an item on to check size and fit is fine.
We inspect every return. If an item shows wear, washing, alteration, stains or damage not present on delivery, we may refuse the return or refund a reduced amount; we tell you before we do.
Products marked "final sale" on their product page and at checkout cannot be returned under this 90-day policy unless they are defective or not as described; your statutory rights still apply.
Products bought through third-party sites or marketplaces (for example Amazon or Faire) must be returned under that seller's policy, not this one.

3. Returns from the United States

For orders delivered to a US address, returns with a product value of up to USD 250 are free: our returns portal at seyante.com/account/returns gives you a prepaid return label, and nothing is deducted from your refund for it. The other conditions of this policy (90-day window, condition of items, final-sale items) apply.
For a return with a product value above USD 250, the portal does not issue a label. Contact us at info@seyante.com before you ship; we tell you how to return the item and, before you ship, whether any return shipping cost applies to you. Nothing we have not told you about in advance is deducted from your refund.
If you choose to send a return with your own carrier instead, you pay that carrier and we recommend a trackable service; we are not responsible for a parcel that does not reach us.
Express shipping charges you paid on the original order are not refunded unless the return is due to our error (wrong, damaged or defective item).

4. Returns from Canada and other international destinations

Products delivered outside the United States can be returned within the same 90-day window and under the same conditions.
You pay the return shipping. We do not provide prepaid return labels for international orders. Send the parcel with a trackable service to our distribution center (Section 7) and mark it as a return of goods on the customs declaration.
Any duties, taxes or fees charged on the return shipment are also paid by you. The original shipping charge and the duties, taxes and brokerage fees you paid on delivery are not refunded by us (except as stated in the next point). You may be able to reclaim Canadian duties and taxes on returned goods from the Canada Border Services Agency (CBSA). Ask DHL how your shipment was accounted for: if it was accounted for as casual (personal) goods, you file form B2G (Informal Adjustment Request) with the CBSA yourself; if DHL accounted for it commercially as your customs broker, the refund is requested through DHL as a commercial adjustment (form B2). Keep proof that the goods were returned to us. Time limits and CBSA conditions apply, and brokerage fees are not refunded by the CBSA.
If the return is due to our error (wrong, damaged or defective item), we refund the product price and the original shipping charge, reimburse the reasonable, documented cost of the return shipment, and reimburse the duties, taxes and brokerage fees you paid on delivery to the extent they cannot be recovered from the CBSA.

5. Wrong, damaged or defective items

If you receive a wrong, damaged or defective item, contact us at info@seyante.com as soon as you can, with your order number and photos. If you tell us within 90 days of delivery, we offer, at your choice, a free replacement with the same product (or a similar product you accept, if the same one is unavailable) or a full refund, including the original shipping charge, and we cover the cost of the return (for international orders, see Section 4). After 90 days, contact us all the same: your implied and legal warranty rights (see Section 10 of our Terms of Service) continue for as long as the law provides, and are in addition to this policy.

6. How refunds are made

Refunds are made to the original payment method, in US dollars. We do not refund to a different card or account. Where your bank converted the currency, the refunded amount in your currency can differ from the amount you paid because of exchange rates and your bank's fees; we are not responsible for that difference.
We inspect and process a return within 10 business days of receiving it at our distribution center and e-mail you when the refund is issued. Your bank or card issuer then usually shows the refund within 3 to 5 business days; some issuers take longer.
If a refund is due because we cancelled or could not ship your order, we issue it within 7 business days of the cancellation.
Where a return does not meet the conditions in Section 2, we tell you by e-mail and, at your choice, return the item to you (at your cost for international orders) or refund a reduced amount.

7. How to start a return

Go to seyante.com/account/returns, enter your order number and e-mail address, and select the items and the reason.
US orders with a product value up to USD 250: print the prepaid label we e-mail you and hand the parcel to the carrier within the 90-day window. US returns above USD 250: e-mail us first (Section 3). International orders: ship the parcel with a trackable service of your choice and mark it as a return of goods on the customs declaration.
Send returns to: SEYANTE Returns, 222 Universal Dr, Bldg 3, North Haven, CT 06473, United States.

Questions: info@seyante.com.

8. Canada

Nothing in this policy limits the rights of consumers in Canada under the consumer-protection law of their province or territory. A French version of this policy is published on the Site.