Terms of service

Last updated: 4 November 2026. These Terms of Service (the "Terms") govern your use of the website at seyante.com (the "Site") and every purchase you make from it. The Site is operated by Seren Inc. (Seyante is a brand of Seren Inc.), corporate office 10776 Rose Ave, Los Angeles, CA 90034, United States, e-mail info@seyante.com ("Seren", "SEYANTE", "we", "us", "our"). By placing an order or using the Site you agree to these Terms, to our Privacy Policy, Shipping Policy and Return and Refund Policy, which form part of these Terms. If you do not agree, please do not use the Site.

Nothing in these Terms limits any right you have under a law that cannot be excluded by contract, including the consumer-protection laws of the US state, the Canadian province or the territory in which you live. Where a term conflicts with such a law, the law prevails for you and the rest of these Terms continues to apply.

1. Who can order

You must be at least 18 years old, or the age of majority where you live if that is higher, and able to enter into a binding contract. You are responsible for the accuracy of the information you give us (name, delivery address, telephone number and e-mail address) and for keeping your account credentials confidential. Before we ship, we may refuse or cancel an order where we reasonably suspect fraud, where an item is out of stock, where the price shown was an obvious error (where the law of your place of residence allows this), where the order breaches these Terms, or where we cannot ship to the destination. If we do, we tell you and refund every amount you paid within 7 business days.

2. Products, prices and currency

• Our products are bathrobes and related textile goods. Product descriptions, sizes, colours and images are as accurate as we can make them; small variations in colour and finish can occur in natural fibres and between screens.
• All prices are shown and charged in US dollars (USD). Your card issuer or payment provider converts the amount if your account is in another currency and may add its own fees.
• Prices do not include shipping (unless the Site says a shipping option is free), US sales tax, or, for deliveries outside the United States, customs duties, import taxes and brokerage fees. Sales tax is added at checkout where we are required to collect it. Duties, taxes and fees for international deliveries are described in Section 5.
• We may change prices and products at any time; the price you pay is the price shown at the time you place your order. If a price is obviously wrong, we may cancel the order before shipment and refund you in full, where the law of your place of residence allows this (see Section 1).
• Our products are made in Türkiye. They are shipped from the United States but are not made in the United States. The country of origin is stated on the product label, on the product page and on the customs declaration of international shipments.

3. Ordering and contract

Before you pay, checkout shows you the products, the itemised price, the shipping charge, any tax we collect, the total, the currency and the estimated delivery time, and lets you correct errors and accept or cancel the order. Your order is an offer to buy. We accept it, and the contract of sale is formed, when we send you a shipping confirmation with a tracking number. The order confirmation e-mail we send first is a receipt of your order, not an acceptance. If we do not accept your order, we refund every amount you paid for it as set out in Section 1.

4. Payment

Payment is processed by Stripe. We accept the cards and payment methods shown at checkout. Your card details are entered directly into Stripe's secure payment fields and never reach our systems. Your payment method is charged when you place the order. By paying you confirm that you are authorised to use the payment method.

5. Shipping, delivery and international orders

Shipping options, times and charges are described in our Shipping Policy, which forms part of these Terms. In summary:

• United States: standard ground shipping is free on orders shipped to a US address; express options are charged as shown at checkout.
• Canada and other international destinations (where offered): orders ship on a Delivered Duty Unpaid (DDU; Incoterms® DAP) basis. You pay the shipping charge shown at checkout, which is the live DHL Express rate for your address, and you pay any customs duties, import taxes (such as GST/HST and provincial sales tax) and brokerage fees to the carrier or the customs authority before or on delivery. These amounts are set by your country and the carrier and are not collected by us. Because our products are made in Türkiye, they do not qualify for duty-free treatment under the Canada–United States–Mexico Agreement (CUSMA) even though they ship from the United States, so customs duty is usually payable. We do not refund these amounts, except as stated in our Return and Refund Policy when a return is due to our error.
• Risk of loss and title pass to you when the parcel is delivered to the address you gave us. If a parcel is lost or damaged in transit, contact us and we will work with the carrier to resolve it.

6. Returns and refunds

Our Return and Refund Policy forms part of these Terms and states the return window, the conditions and who pays return shipping for each destination. Your statutory rights, including rights in respect of defective or misdescribed goods and the rights of consumers in Canada referred to in Section 12, are not affected.

7. Your account and acceptable use

You must not use the Site for any unlawful purpose, interfere with its operation or security, scrape it, or submit false information, false reviews or content that infringes anyone's rights. Reviews and comments you post must reflect your own genuine experience with the product; we may remove content that breaches these rules. We apply the same rules to every review whatever its rating: we do not remove, hide or delay a review because it is negative. We do not write or buy reviews, and if a reviewer received anything of value (for example a free product or a discount) in connection with a review, that is disclosed with the review. We may suspend an account used in breach of these Terms.

8. Intellectual property

The Site, its content, our product designs, photographs, text and the SEYANTE name and logo are owned by us or our licensors. You may use the Site for personal, non-commercial shopping. You may not copy, reproduce, sell or redistribute our content without our written permission. If you believe content on the Site infringes your rights, write to info@seyante.com with the details and we will respond promptly.

9. Marketing messages

We send marketing e-mails and, where you have given the required consent, text messages only with your consent or as otherwise permitted by law (including the US CAN-SPAM Act and TCPA and Canada's Anti-Spam Legislation). Every marketing message tells you how to unsubscribe, and you can unsubscribe at any time at no cost. Order and shipping messages are not marketing messages.

10. Warranties and liability

Warranties. Our products are covered by the warranties that the law of the place where you live gives you, including any implied warranty of merchantability or fitness for a particular purpose and any legal warranty of quality. We do not exclude, disclaim or shorten them. Section 5 of our Return and Refund Policy describes what we do when an item arrives wrong, damaged or defective.

Limitation of liability. TO THE EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS, AND OUR TOTAL LIABILITY FOR AN ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THAT ORDER. This limitation does not apply to death or personal injury, to fraud, to gross negligence or wilful misconduct, to any warranty the law gives you, or to any liability that the law does not allow to be limited. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

11. Resolving disputes

If you have a problem with an order, please contact us first at info@seyante.com; most issues are resolved within a few days. These Terms and any purchase are governed by the laws of the State of California, United States. If you are a consumer living outside California (including in Canada), you also keep the protection of the mandatory consumer-protection laws of the place where you live, and you may bring a claim before the courts of that place. You may also bring a claim in the state or federal courts located in Los Angeles County, California, or in a small-claims court with jurisdiction. These Terms contain no arbitration clause and no class-action waiver.

12. Canada

For customers in Canada, the consumer-protection law of the province or territory where you live applies to your purchase where the law so provides, including its rules on distance contracts; nothing in these Terms reduces the rights it gives you. A French version of these Terms and of our policies is published on the Site.

13. Changes to these Terms

We may update these Terms. The version in force when you place an order applies to that order. The date at the top shows when the Terms were last changed.

14. General

If any provision of these Terms is held invalid, the remaining provisions continue to apply. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under an order without our consent. These Terms, with the policies referred to above and your order confirmation, are the entire agreement between us for your purchase.

15. Contact

Seren Inc. (Seyante is a brand of Seren Inc.)
Corporate office: 10776 Rose Ave, Los Angeles, CA 90034, United States
Distribution center: 222 Universal Dr, Bldg 3, North Haven, CT 06473, United States
E-mail: info@seyante.com · Web: www.seyante.com

California residents: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs can be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.