Shipping policy

Last updated: 4 November 2026. This policy forms part of our Terms of Service. All orders ship from our distribution center in North Haven, Connecticut, United States. All charges are in US dollars (USD).

1. Order processing

We process orders within 1 to 2 business days (Monday to Friday, excluding US public holidays). Orders placed after 2 p.m. Eastern Time, or on a weekend or holiday, are processed on the next business day.
Once an order has been processed, we cannot change the delivery address or the items. Contact us immediately at info@seyante.com if you need a change; we will help where the order has not yet shipped.
When your order ships we e-mail you a tracking number. Tracking can take up to 48 hours to show the first scan.
If we cannot ship within the time stated at checkout (or, if no time was stated, within 30 days of your order), we tell you before that time, give you a new shipping date, and let you cancel for a full refund. If the new date is more than 30 days later than the original one, or we cannot give a date, we cancel the order and refund you unless you tell us that you agree to wait. If we cannot ship at all, we refund you within 7 business days.

2. United States

Free standard ground shipping on every order delivered to a US address, with no minimum order value: the 50 states and the District of Columbia (including Alaska and Hawaii), Puerto Rico, Guam, the US Virgin Islands, American Samoa, and military addresses (APO, FPO and DPO).
Express shipping is available at the charge shown at checkout.
Typical transit times after processing: standard ground 6 to 8 business days; express 3 to 4 business days. Alaska, Hawaii, territories and military addresses can take longer. Transit times are estimates, not guarantees; carriers can be delayed by weather and peak periods.
Sales tax is added at checkout where we are required to collect it.

3. Canada (available only when selectable at checkout)

Orders to Canada ship by courier (DHL Express). We do not use postal services.
Shipping is paid by you. The charge is the live DHL Express rate for your address and parcel, shown at checkout before you pay. There is no free shipping to Canada. If no rate can be obtained, checkout asks you to try again; we never ship without a confirmed rate.
Delivered Duty Unpaid (DDU; Incoterms® DAP): duties, taxes and brokerage fees are not included and are payable by you. The carrier or the Canada Border Services Agency collects customs duty, GST/HST, any provincial sales tax and a brokerage fee before or on delivery. The amount depends on the value and the type of goods; we do not collect or set it, and we refund it only as stated in our Return and Refund Policy when a return is due to our error. Our products are made in Türkiye, so they do not qualify for duty-free treatment under the Canada–United States–Mexico Agreement (CUSMA) even though they ship from the United States; expect customs duty as well as GST/HST and any provincial sales tax.
Processing time is the same as for US orders (Section 1). Typical transit time after processing: about 5 to 10 business days, including customs clearance in most cases; a customs hold can add time.
A telephone number is required for every Canadian delivery, for customs and the courier.
Refused or undeliverable parcels (for example because duties were not paid, or the address was wrong) are returned to us. We then refund the order minus the original shipping charge and the carrier's return and handling charges that we actually paid, and we e-mail you the amounts before we refund. If the parcel could not be delivered for a reason attributable to us, we refund in full.
If your order is not delivered within 30 days after the delivery date given at checkout, you may cancel it before delivery and get a full refund within 15 days.

4. Other international destinations

Where another country can be selected at checkout, the rules of Section 3 apply: shipping at the live courier rate paid by you, DDU terms, and duties, taxes and fees payable by you to the carrier or customs. For these destinations (not Canada), allow an additional 2 to 4 business days of processing. Large international orders may require separately quoted shipping; we never charge more than the total shown at checkout without first telling you the new amount and getting your express agreement, and you may cancel for a full refund instead.

5. Lost, damaged or delayed parcels

Risk of loss passes to you on delivery to the address you gave us. If tracking shows a parcel as delivered but you have not received it, check with household members, neighbours and the carrier, then contact us within 7 days. If a parcel is lost or arrives damaged, contact us at info@seyante.com with photos; we file the claim with the carrier and replace or refund the order as set out in our Return and Refund Policy. We are not responsible for delays caused by an incorrect address you gave us or by a customs hold, but we help you resolve them. Delays by the carrier do not remove your right to cancel for late delivery or our obligations in Section 1, and this section does not limit your statutory rights.

6. Canada

This policy does not limit the rights of consumers in Canada under the consumer-protection law of their province or territory, including its rules on distance contracts. A French version of this policy is published on the Site.

Questions about shipping: info@seyante.com.